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DeLonghi ESAM3500.N Magnifica Digital Super-Automatic Espresso/Coffee Machine
Product: DeLonghi ESAM3500.N Magnifica Digital Super-Automatic Espresso/Coffee Machine Review.
List Price: $2,100.00
Amazon Price: $1,199.95
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The DeLonghi Exclusivo Magnifica allows you to make the freshest espresso in the comfort of you home. A digital programmable menu not only allows you to adjust the auto on/off time, but also the temperature of the coffee, the hardness of the water, and the strength of the coffee. The patented single-touch cappuccino and latte system allows you to make great espresso without any work. The integrated grinder converts beans directly into fresh espresso. The instant reheat function heats the core of the machine, ensuring the Magnifica maintains an ideal temperature for brewing. Other features include: cleaning-indicator lights; a cup warmer; hot water spout; large, removable water reservoir; removable coffee container; heat-adjustable coffee spouts. DeLonghi offers the best espresso you can make at home with the Magnifica Digital Super Automatic Machine. Other features include a professional-quality conical burr grinder that produces consistent, fresh, and aromatic espresso or coffee. The latest, most advanced technology for brewing authentic Italian espresso or coffee.
- Amazon Sales Rank: #69644 in Kitchen & Housewares
- Brand: DeLonghi
- Model: ESAM3500.N
- Released on: 2007-03-01
- Dimensions: 14.00″ h x 11.00″ w x 15.00″ l, 20.99 pounds
Features
- Super-automatic 1,150-watt espresso/coffee machine with programmable menu
- Instant reheat function; conical burr grinder with adjustable fineness settings
- 5 coffee-strength options; 3 cup-size options; height-adjustable coffee spouts
- Patented single-touch cappuccino/latte system; dishwasher-safe parts
- Measures 15 by 11 by 14 inches; 1-year limited warranty
Better than Starbucks
I received this machine as a gift (thankfully, ‘cuz I wouldn’t have been able to afford it for myself). Before this I had a Capresso CoffeeTEC machine. The Magnifica is so easy to use and to clean, it’s great not to have to deal with filters, grinders, frothers, etc. My husband is a stickler for using freshly ground coffee beans for his coffee. It’s such a joy not to have to sweep up the coffee grinds from the floor now! Anyway, here are some things I like about it:
- Amazing tasting coffee; freshly ground at the touch of a button. Several people have told me that it tastes better than Starbucks coffee
- Machine rinses itself after turn on and before turn off
- Tells you when to clean the coffee grind container (makes ‘em into little hockey pucks)
- Wide range of coffee strengths from which to choose: extra mild, mild, regular, strong, extra-strong
- 3 cup sizes from which to choose. You can change the settings so the cup sizes are customized for you. I use the “Long” setting. If you press it twice quickly, it will make 2 ‘long’ coffees for you
- Love the frothing pitcher. Just attach it, press the cappuccino button, sit back and watch it make you a steaming hot cappuccino with thick froth. Frother puts frothed milk directly into your cup and then makes the espresso and puts it in the cup.
- There’s a pre-ground “bypass” button. I use it when I want to have decaf. I add ground decaf beans and use the frother to add frothed milk.
- Machine tells you everything that it “needs.” “Fill Beans container, descale, add water…etc.”
- You can use the water spout for instantaneous hot water for tea, hot chocolate, etc.
- Starbucks will sell you bottles of their flavored syrups, so I bought several of my favorite flavors for my little “at home cafe”
Update Sep 2008: About a month ago I opened the front door of the machine and it was empty. I thought to myself “who would’ve broken into my house and only stolen the infuser to the coffee machine?” I examined the machine and was able to see that the infuser was stuck in the housing at the top of the machine. An internet search showed that other people had had the same problem but no solutions were posted. I called DeLonghi and went through a few troubleshooting steps with a friendly customer service lady. Finally we gave up and she said I had to send it in to get it fixed. They sent me the boxes, labels and packing materials, which was nice. I sent it to an appliance place in NY. After 3 weeks I called to check the status and they said, “It’s on the shelf; we’ll get to it.” Within a day or two the machine was delivered and working again. It was a bummer to have to ship it out to get it fixed (took a month) and my other gripe is that it came back dirtier than when I sent it (coffee grounds everywhere, etc.). Would’ve been nice if they wiped it down. Anyway, DeLonghi customer service handled it well.
extremely bad customer service by DeLonghi
Let me express my extreme unhappiness with the handling of a replacement part order by DeLonghi itself, not Amazon.
Two weeks after we received the coffee maker, one of the three O-rings broke which means that the frothed/steamed milk feature is deactivated ever since.
I ordered three replacement O-rings three weeks ago from their web page, get a link that tells me that I can always “find out the current status”, which is total bogus because the status never appeared on the web page.
I sent an email to this same address 1 week after the order (Dec 11) to inquire what the status is. On the web page and in the phone message under the service number DeLonghi prides itself that any email would be answered within 1 business day. I have not received any reaction to my email.
I called the DeLonghi customer service number on 12/15 to inquire the status of the order. I was told that there are not 3 O-rings available at this point and this caused my order to be blocked. I was told that 1 or 2 O-ring are in stock and that I would get at least 1 O-ring shipped that same day.
I called the DeLonghi customer service number again on 12/20 to inquire the status of the partial shipment. The person on the phone was unable to find out about the real status, was unable to find the supervisor but promised me that she would personally ask the supervisor for help with an expedited shipment when (s)he becomes available again.
Another phone call today, 12/27, resulted in more of the same, more postponing, no explanations.
The DeLonghi web page trumpets the following:
White Glove Service Guarantee (Available in U.S. Only)
“Your choice of the Magnifica super automatic espresso machine reveals that you have the highest standards, and we at DeLonghi strive to always exceed those expectations. Our specially trained DeLonghi espresso experts are here to serve your needs in any way we can.”
Given the history of my order of 3 little O-rings, this sounds like an extremely bad joke.
We are happy with the machine (even though we did not expect its first flaw of a broken O-ring to happen so soon) but extremely unsatisfied with the worst customer support we have experienced in a long time. A real shame given that we paid $1500 for a coffee machine “with the highest standards” and I shudder at the thought that I would ever have to ask for more significant customer service than a little black O-ring.
We will never again buy another DeLonghi product!
One Great Cup Of Coffee!!! You Won’t Regret Buying!!!
I bought my espresso machine a little over a year now and have never looked back…
It all started when my daughter came to visit and took me to that coffee place(I won’t name it but cups are over $5 each!!)and had my first taste of espresso!!!then after also seeing the alton brown(good eats) episode on making espresso yourself started the spark in me to learn about the different espresso machines out there on the retail market(and there are a lot of them)One of the MANY things that led me to this machine is the frothed milk feature where instead of frothing a pitcher of milk at a time and wasting whats left, you have a separate container that holds the milk that detaches and stores in fridge till next cup….a VERY handy feature!!!and the quality of product and ease of setting different features(all explained in instruction manuel which can be a bit overwelming but take it slow and keep book close by till you can memorize certain steps)
The money i am saving alone has earned my cost back already if you figure average $3 bucks a cup compared to the other store (star who???)and no you won’t get a cup to taste like theirs but i am pretty close after experimenting with different coffee creamers and sweetners….
The ease of cleaning the inside (which to me should be done every few weeks) and the automatic notifier(which you set to your own water hardness with test strip enclosed)for the descaling process (with fluid you buy separate,(Durgol brand is best)which averages me with my own use at once every 3 to 4 week…and is VERY easy to do(i bought a 4 cup measuring cup which fits under water spout to drain in…..very handy)
Last thing for me to say about the one person looking for o-rings to replace one that broke…I had same one break on my frother and all i did was go to my local hardware store and found that (after searching)that the o-rings used for certain water faucets worked perfectly!!!
Thats it for this review i hope it helped…..
